Services

Our Services

At ISG we identify your organization’s objectives, challenges and capabilities and design strategic solutions that that align your student (Customer) experience with your organization’s Mission.

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Listen

  • Learn More We want to understand your specific challenges and desired outcomes.

    • Discover

  • Learn More Our consultants take the time to understand your current operating environment and your culture.

    • Evaluate

  • Learn More Throughout our assessment, ISG will seek alignment between your desired goals and your ability to deliver services to meet your objectives. We will identify gaps and provide solutions to address these gaps.

    • Design

  • Learn More Our solutions are designed to meet your specific needs. We do not take a cookie cutter approach.

    • Deploy

  • Learn More We design our solutions so that they can actually be implemented. Too often the recommended solutions are so over complicated they never get off the ground.

    • Results

  • Learn More Clients delivering on Shared Services models have found that they can reduce duplicate requests by up 25%, reduce delivery costs by more than 35% and improve their Client Satisfaction Scores by more than 45%.
    • Universities and Colleges
    InSource Services Group (ISG), is a proven and experienced managed services consulting firm specializing in helping Higher Education institutions face and conquer the challenges of shrinking budgets, complex regulations and increasing expectations from Students. ISG assists our clients in developing Shared Service models that improve the Student experience while reducing operating expense. ISG assists with our clients to develop a strategy to deliver solutions internally first and alliances with outside resources only as needed.

  • Student Service Contact Centers / Virtual One-Stop
  • IT Help Desk
  • Automation and Self-Service
  • Customer Loyalty/ Satisfaction measurements
  • Back office business process re-engineering
  • Governance and collaboration Strategies

    • Automate, Engage, Measure and Retain through Shared Services

    ISG engages the Intuition’s leaders at a strategic level to align the Student Experience with the Institution’s mission and business challenges. Our consultants spark innovation and advancement while providing an independent evaluation of People, Process, Technology and Governance. ISG provides valuable insight to assist leadership to form cost reduction strategies,while building a sustainable delivery model for the Institution. ISG delivers our consulting engagements in a phased approach and will tailor our services to meet your specific organization’s need.

    Institution Alignment: The Alignment Phase is a strategic discussion that fosters collaboration with the Senior Leadership team and builds alignment between the Institution’s Mission, Student Needs, and the ability to deliver services in the most cost effective manner.

    Operational Delivery Assessment: Building off of the Alignment Phase, ISG works with the functional units to assess People, Process, Technology, and Governance. This phase builds out a Gap Analysis between the Institution’s Mission, Student Needs, and the delivery capabilities. The outcome of this phase is a roadmap for Shared Services with potential ROI and Risks.

    Implementation and Governance: ISG takes the Collaborative Plan designed through the first two Phases to develop a Strategic Plan that can be implemented and managed, to drive the changes required to meet the Institution’s goals.

    Service Providers
    InSource Services Group (ISG), is a proven and experienced managed services consulting firm specializing in helping Education Service providers face and conquer the challenges in supporting the complexity of the education market. ISG assists our clients in designing Customer and Technical Services that meet and exceed your customer’s needs, and that are in alignment with your business objectives.

    ISG engages the organization’s leaders at a strategic level to align the Customer Experience with the organization’s goals and business challenges. Our consultants spark innovation and advancement while providing an independent evaluation of People, Process, Technology,and Governance. ISG provides valuable insight to assist leadershipin forming cost reduction strategies,while building a sustainable delivery model for your organization.

    ISG delivers our consulting engagements in a phased approach and will tailor our services to meet your specific organizations need.

    Business Alignment: The Alignment Phase is a strategic discussion that fosters collaboration with the Senior Leadership team and builds alignment between the Organization’s Brand, Mission, Customer Needs, and the ability to deliver services in the most cost effective manner.

    Operational Delivery Assessment: Building off of the Alignment Phase, ISG works with the functional units to assess People, Process, Technology and Governance. This phase builds out a Gap Analysis between the Organizations Brand, Mission, Customer Needs, and the delivery capabilities. The outcome of this phase is a roadmap for the service delivery model with potential ROI and Risks.

    Implementation and Governance: ISG takes the Collaborative Plan designed through the first two Phases to develop a Strategic Plan that can be implemented and managed, to drive the changes required to meet your organization’s goals and define the most appropriate sourcing strategy.

    InSource Services Group (ISG), is a proven and experienced managed services consulting firm specializing in helping Higher Education and Education Service providers to elevate their service functions. Our team is comprised of Senior Consultants that have held Senior Leadership roles at Major Universities and Colleges and have built and managed BPO organizations that have served the Education market.

    Our team has core competencies in the following areas:

  • Student Services (Enrollment, Admissions, Registration, Retention)
  • IT Help Desk
  • IT Strategy
  • Project Management
  • Leadership and Strategic Planning
  • Product and Service development
  • Brand Management
  • Business process reengineering
  • Building Centralized / Shared Series